Privacy Policy

# Privacy Policy

**Last Updated:** February 16, 2026

Your Online Oasis ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website, or opt into our SMS text messaging program.

## 1. Information We Collect

### Personal Information

We may collect personal information that you voluntarily provide to us when you:

* Fill out contact forms on our website

* Subscribe to our text messaging service

* Request consultations or services

* Communicate with us via email or phone

This information may include:

* Full name

* Phone number

* Email address

* Company name and details

* Information relevant to our services

### Automatically Collected Information

When you visit our website, we may automatically collect information such as:

* IP address

* Browser type and version

* Device type and operating system

* Pages visited and time spent on pages

* Referring website addresses

## 2. How We Use Your Information

We use the information we collect to:

* **Service Delivery:** Provide serenity services, respond to inquiries, and fulfill service requests

* **Communication:** Send information about our services and offer customer support

* **SMS Marketing:** Send text messages containing wellness insights, promotional offers, events, and service updates (only if you opt in)

* **Website Improvement:** Analyze traffic and improve user experience

* **Legal Compliance:** Comply with laws and regulations

## 3. SMS Text Messaging Program - TCPA & CTIA Compliance

### Program Description & Express Written Consent

By opting into our SMS program, you provide **express written consent** to receive recurring automated marketing and promotional text messages from Your Online Oasis at the mobile number you provided.

**Important Disclosures:**

* Consent is not a condition of purchase

* Message frequency may vary (typically up to 3 messages per week)

* Message and data rates may apply

* Messages sent between 8:00 AM - 9:00 PM local time only

By providing your phone number and clicking "I Agree" or similar opt-in language, you expressly agree to receive marketing text messages from Your Online Oasis, including:

* Wellness insights and tips

* Promotional offers and discounts

* Event notifications

* Service announcements and updates

### Double Opt-In Process (CTIA Compliance)

In accordance with CTIA best practices:

1. After initial signup, you will receive a confirmation message

2. You may be asked to reply **YES** to confirm your subscription

3. Upon confirmation, you will receive a welcome message with program details

This double opt-in ensures your phone number is correct and confirms your intentional consent.

### Message Frequency

You may receive up to 3 messages per week. Message frequency may vary based on your engagement or requests for information.

### Consent and Opt-In

By providing your phone number and opting in, you consent to receive text messages. Consent is not required to use our services.

### Opt-Out Instructions (TCPA Required)

You may opt out at any time, and your request will be honored immediately.

**To Opt-Out, Reply:**

* **STOP**

* **STOPALL**

* **UNSUBSCRIBE**

* **CANCEL**

* **END**

* **QUIT**

**Other Opt-Out Methods:**

* Email us at aron@youronlineoasis.com

* Call us at +1 (651) 324-0350

* Send written notice to opt out

**What Happens When You Opt-Out:**

* You will receive one final confirmation message

* You will be removed from our list (typically immediately, maximum 10 business days)

* You will no longer receive promotional messages

* You may still receive transactional messages for services purchased

### Help Instructions

Reply **HELP** to any message or contact:

* Email: aron@youronlineoasis.com

* Phone: +1 (651) 324-0350

### Message/Data Rates

Standard carrier rates may apply. Your Online Oasis does not charge for messages, but your wireless carrier may. Contact your carrier for details about your messaging plan.

### Supported Carriers

Major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, and others.

Carrier availability may vary. We are not responsible for carrier limitations.

### SMS Data Collection & Use

**We Collect:**

* Mobile phone number

* Name (if provided)

* Consent timestamp and method

* Opt-in source (website, keyword, etc.)

* Delivery and engagement data

* Response data

**Used Solely To:**

* Deliver text messages you've consented to receive

* Manage subscription preferences

* Comply with TCPA, CTIA, and FCC regulations

* Maintain compliance records (minimum 4 years as required by law)

* Improve messaging effectiveness

### SMS Data Sharing

**We DO NOT:**

* Sell or share SMS opt-in data with third parties for their marketing purposes

* Send messages to numbers on the National Do Not Call (DNC) Registry without express consent

**We MAY Share With:**

* SMS messaging platform providers (necessary for service delivery)

* Legal authorities when required by law

* Service providers under strict confidentiality agreements

### National Do Not Call (DNC) Registry

If you are on the National Do Not Call Registry, your express written consent to receive messages from Your Online Oasis overrides your DNC registration for our messages only. You may still opt out at any time.

### Quiet Hours Compliance

Per TCPA regulations, we will only send messages between 8:00 AM and 9:00 PM in your local time zone. We will not send promotional messages outside these hours.

### Prohibited Content

We do not send messages containing:

* Illegal content

* Deceptive or misleading information

* Adult content or offensive material

* SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco) prohibited by CTIA

* Phishing attempts

* Malicious links

### Consent Record Keeping

We maintain detailed records of your consent for at least 4 years as required by TCPA, including:

* Opt-in date, time, and method

* The specific language of your consent

* Message delivery history

* Opt-out requests and processing

You may request copies of your consent records at any time.

### Carrier Liability & Technical Limitations

* We are not responsible for delayed or undelivered messages due to carrier issues

* Carriers are not liable for delayed or undelivered messages

* Messages may not deliver if you're roaming, have insufficient storage, or disabled SMS

* We do not guarantee timely delivery

### Modifications to SMS Program

We may modify or discontinue the SMS program at any time, including changing message frequency or program terms. We will provide reasonable notice when possible.

## 4. Information Sharing and Disclosure

We do not sell or rent personal information. We may share information with:

* **Service Providers** (email, hosting, analytics, SMS platforms)

* **Legal Authorities** (as required)

* **Business Transfers** (merger or acquisition scenarios)

* **Protection of Rights** for security and legal reasons

## 5. Data Security

We implement reasonable security measures including:

* Encryption

* Restricted access

* Regular assessments

However, no system is 100% secure.

## 6. Data Retention

We retain data as needed to:

* Provide services

* Meet legal requirements (minimum 4 years for SMS consent records)

* Resolve disputes

Data is securely deleted or anonymized when no longer needed.

## 7. Your Privacy Rights

You may request:

* Access to your data

* Correction of inaccurate data

* Deletion of your data

* Opt-out from marketing communications

* Data portability

* Copy of your SMS consent records

## 8. Cookies and Tracking Technologies

We may use cookies and similar tools to improve your browsing experience. You may disable cookies in your browser settings, though some features may not function properly.

## 9. Third-Party Links

External links on our website are not governed by this policy. Review third-party privacy practices before engaging with those sites.

## 10. Children's Privacy

Our services are not intended for individuals under 18. If information is collected unintentionally, please contact us immediately.

## 11. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on our website with an updated "Last Updated" date. Material changes to SMS terms will be communicated via email or text message. Continued use of our services indicates acceptance.

## 12. Terms of Service for SMS Program

### Agreement to Terms

By opting into our SMS program, you agree to these Terms in addition to this Privacy Policy.

### Eligibility

You must be at least 18 and authorized to use the mobile number provided.

### Program Changes

We may modify or discontinue the SMS program at any time.

### Disclaimer of Warranties

The SMS program is provided "as is" without warranties.

### Limitation of Liability

Your Online Oasis is not liable for delays, technical issues, or carrier-related problems.

## 13. TCPA Compliance Statement

Your Online Oasis strictly complies with the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles. We:

* Obtain express written consent before sending marketing messages

* Honor all opt-out requests immediately (within 24 hours maximum)

* Maintain detailed consent records for at least 4 years

* Send messages only during permitted hours (8 AM - 9 PM local time)

* Provide clear identification in every message

* Scrub lists against the National Do Not Call Registry

* Never send messages to anyone who has opted out

* Train staff on compliance requirements

* Conduct regular compliance audits

Violations of TCPA can result in penalties of $500 to $1,500 per message. We take compliance seriously to protect both our customers and our business.

## 14. State-Specific Privacy & SMS Requirements

We comply with all applicable state laws, including but not limited to:

* **California:** CCPA/CPRA privacy rights and SMS marketing regulations

* **Florida:** Telephone solicitation laws

* **Texas:** Telemarketing restrictions

* **Other states:** Mini-TCPA laws and privacy statutes

If you have questions about state-specific compliance, contact us.

## 15. California Privacy Rights (CCPA/CPRA)

California residents may request:

* Information about collected data categories and sources

* Deletion of personal data

* Opt-out from data sale (we do not sell personal information)

* Equal service regardless of privacy requests

* Disclosure of third-party data sharing

To exercise these rights, contact us at aron@youronlineoasis.com or +1 (651) 324-0350.

## 16. International Users

Your data will be processed in the United States. By using our services, you consent to this transfer.

## Contact Us

For questions or privacy-related requests, contact us at:

**Your Online Oasis**

**Email:** aron@youronlineoasis.com

**Phone:** +1 (651) 324-0350

We will respond within a reasonable timeframe.

## 17. Consent and Acknowledgment

By using our website, services, or SMS program, you acknowledge that you have read and agree to this Privacy Policy and Terms of Service.

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**Your Online Oasis**

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